Shipping policy

Shipping policy

Order Processing:

We aim to process all orders within 2-4 business days.

Cut-off Time: Orders placed before 22:00 (GMT-4) EDT (New York) will be processed the same day; those placed after will be processed the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time:

Our shipping time is generally:

  •  7-10 business days for the United States
  • 10-14 business days for International Countries

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Shipping costs:

  • United States fixed rate of 6.99 USD, free shipping above 99 USD
  • International fixed rate of 7.99 USD, free shipping above 99 USD

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: ApolloJade cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

Business Information
Address: 11807 Westheimer Rd, Houston, Tx 77833, United States
Phone: +1 (877) 992-7655
Email: support@apollojade.com